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JoAnna Brandi is a Certified Chief Happiness Officer, a Happiness Coach and specialist in creating Customer Loyalty and Happiness.
She is the author of two books on customer loyalty as well as an illustrated gift book – “54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World”.
She is the creator of the Online Course: Practice Positive Leadership: Use the Science of Happiness to Engage Your Employees and Keep Your Customers Happy.
She works with companies who want to energize, elevate and empower their people to take “Exquisite CARE” of their customers and their employees as a strategy to create “lifetime value” and profitability.
She an authorized partner of “Happiest Places to Work” and helps companies measure happiness as a KPI.
She’s been in business 30 years, has clients in all kinds, sizes and shapes of companies – from a $2 million a year local health food store where she took half her pay in produce to Citibank where she worked with 164 branches to make customers happy again after a shutdown in more than 60 neighborhood branches created angry customers and stressed out employees.
She’s been teaching for Vistage for 22 years and has been in pursuit and support of the “Positive Spillover Effects” of a happy workplace culture since 1990.
Formerly the Director of Direct Marketing at CMP Media in NY where she ran a multimillion division of the company and had full P&L responsibility. She was the force behind the start of their world famous day care center.